“I am responsible for the day to day operations of the Bizchair call center. This includes customer care, reviewing processes and implementing best practices. I also routinely review staff performance and provide coaching as needed. In addition to these duties, much of my time is spent analyzing service metrics and working to make sure that both employees and customers have the most efficient tools when interacting with our website and our call center.
When I started working for Belnick, the company was relatively small. I specifically remember that online businesses of various industries were emerging and becoming prominent in the marketplace. Even though I had several years of professional experience, Belnick was a completely new arena which I found exciting. As with any new business, we experienced some wins and we experienced growing pains. However, both the wins and the growing pains taught me a different level of professional perseverance. I learned that challenges are opportunities to grow and learn. And that is what we did as a company, we persevered. When other on-line businesses faced unfortunate outcomes, Belnick found its place among those that found great success. I feel that I have grown by learning the value of perseverance and what it means to do so.
Being an employee here has been an amazing opportunity. I have learned from and participated in various practices that I find to be innovative and exciting. Quite honestly, even greater than the opportunities that I have been afforded, Belnick is home. This place, these good people…they are like an extension of my family. Although we are no longer that small company that I first came to know, the heart of the business has remained true to greatness. I’m honored to be a part of it all.”